About Olala!

Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide.

Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.

Your role

We are seeking a dynamic, creative and passionate Customer Care intern to join our team. As a Customer Care Intern, you will be mainly responsible for providing an excellent customer experience and reporting directly to the Customer Care supervisor .This is an excellent opportunity to gain hands-on experience in the vacation rental industry and be part of the fast growth of our company.

Your Journey

• Provide professional, prompt, and friendly guest support by listening to guests and responding in a way that exceeds their expectations.
• Identify and troubleshoot the issues accordingly using available resources.
• Respond to inquiries and handle guest queries by telephone, email, Whatsapp, Facebook, etc. 
• Suggest innovative ideas to increase sales and improve customer experience

For us, every day is filled with purpose.

What do you bring to your trip

• Excellent communication skills (written and verbal). 
• Excellent negotiation skills.
• Problem-solving. 
• Sense of responsibility.
•  Multi-tasking.
• Working hours will be Monday to Friday from 9 AM to 1 PM or 2 PM to 6PM. 
• Spanish & English proficiency and a third language (Portuguese, Greek or French) - it's mandatory. 
• Self-starter, creative, thinking outside the box and willing to support expansion in a fast-growing environment. 
• Passionate, proactive, hands on, dynamic and energetic. 
• Flexible,resilient and adaptable to changes. 
• Confident working in cross-functional teams. 
• Comfortable in a start-up environment.

Life at Olala!

• Breakfast & Energy: is the most important meal of the day. Fruit, coffee & milk is on us!
• Office Treats: Ice creams, snacks or small treats on Fridays to finish the week with a smile.
• Pet-Friendly: Bring your furry friend with you! We love having pets around the office:
• Events: Team buildings, office parties and afterworks because we love celebrating and enjoying the friendly, dynamic environment we’ve built together.
• Birthdays Off: Enjoy your birthday doing what you love most.
• Keep learning! Career growth and development opportunities, including learning programs and career plans tailored per department and position.

Diversity and Sustainability

At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.

Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala! visit olalahospitality.com and to keep up to date with Olala! news, follow us on LinkedIn and Instagram!