About Olala!

Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide. Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.

Your role

We are looking for a dynamic, detail-oriented, and passionate Launch & Quality Intern to join our team. In this role, you will support the smooth rollout of new properties and help uphold the highest standards of service across our operations. Working closely with the Quality and Launch team, you’ll assist in brand implementation, internal audits, and guest experience initiatives.

Your Journey

• Support the preparation and tracking of pre-opening checklists for new properties.
• Assist with the setup of brand essentials such as signage, uniforms, and guest amenities.
• Help implement and monitor brand standards across all operational departments.
• Contribute to the preparation of internal audits and follow-up documentation.
• Assist in documenting SOPs and operational manuals for new and existing processes.
• Participate in quality inspections and service evaluations, including mystery guest testing and guest feedback analysis.
• Track and analyze guest satisfaction KPIs and review trends.
• Maintain and update the digital library of SOPs, brand standards, and training materials.
• Help prepare presentations and reports for internal quality reviews and audits.
• Support the coordination of meetings, workshops, and training sessions.
• Share fresh ideas to enhance guest satisfaction, operational efficiency, and sustainability efforts.

What do you bring to your trip

• Organized, proactive, and detail-driven.
• Proficiency in written and verbal communication for both English and Spanish.
• Enthusiastic about hospitality, service excellence, and project management.
• Comfortable with Microsoft Office or Google Workspace; experience with PMS or QA tools is a bonus.
• Comfortable in a start-up environment.

Life at Olala!

• Breakfast & Energy: is the most important meal of the day. Fruit, coffee & milk is on us!
• Office Treats: Ice creams, snacks or small treats on Fridays to finish the week with a smile.
• Pet-Friendly: Bring your furry friend with you! We love having pets around the office:
• Events: Team buildings, office parties and afterworks because we love celebrating and enjoying the friendly, dynamic environment we’ve built together.
• Birthdays Off: Enjoy your birthday doing what you love most.
• Keep learning! Career growth and development opportunities, including learning programs and career plans tailored per department and position.

Diversity and Sustainability

At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.

Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala! visit olalahospitality.com and to keep up to date with Olala! news, follow us on LinkedIn and Instagram